Shipping Policy
Thank you for choosing Mystrode Supplements. We aim to provide you with a seamless and reliable shipping experience for our exceptional products. Please review the following information regarding our shipping policy:
Processing Time:
All orders are processed and shipped within 24 hours of being placed, excluding weekends. Orders made from Friday afternoon to Sunday will be shipped the following Monday, based on Mountain Standard Time (MST).During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Methods:
We offer a variety of shipping options to accommodate your needs. The available shipping methods and estimated delivery times are displayed during the checkout process. Please note that delivery times are indicative and may be subject to change due to unforeseen circumstances.
Domestic Shipping:
For orders within the United States, we primarily use reputable carriers to ensure timely and secure delivery. Domestic orders containing 1-4 bottles are shipped via USPS Ground Advantage, with an estimated delivery time of 5-7 business days. For orders with 5 or more bottles, we use USPS Priority, which typically delivers within 3-4 business days.
International Shipping:
International orders vary in delivery time, typically taking an average of 2-5 weeks depending on the destination. Please note that international shipping times may be influenced by customs processing and local postal services. Customers are responsible for any customs-related charges.
Order Tracking:
Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your shipment in real-time. If you encounter any issues with tracking your order, please contact our customer support team at services@mystrode.com
Incomplete or Incorrect Addresses:
It is the responsibility of the customer to provide accurate shipping information. Please ensure that your shipping address is complete and correct during the checkout process. Mystrode Supplements is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Delays:
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs processing, or carrier delays may occur. Mystrode Supplements is not liable for shipping delays beyond our control.
Lost or Stolen Packages:
In the unfortunate event that your package is lost or stolen, please contact our customer support team; services@mystrode.com immediately. We will work with the carrier to initiate an investigation, and if necessary, provide assistance in filing a claim.
Contact Us:
For any inquiries or concerns regarding our Shipping Policy, please contact us via mail at services@mystrode.com or +17732313466.
Mystrode Supplements
Office 9, Dalton House, 60 Windsor Avenue, London, United Kingdom, SW19 2RR
Changes to This Shipping Policy:
We reserve the right to modify this Shipping Policy at our discretion. Any updates or changes will be posted on this page. It is your responsibility to periodically review this Shipping Policy for any revisions.
Last updated: December 15, 2023