Return Policy
Thank you for choosing Mystrode Supplements. We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we are here to help with our return policy.
Return Eligibility
To be eligible for a return, please ensure that:
- You have made a direct purchase of a product from Mystrode Supplements.
- Your return request is submitted within the applicable return period (60 days after purchase).
Return Period
The return period is 60 days after the purchase of products. Return periods for services may vary.
Note: We offer a 100% money back guarantee on purchases made at mystrode.com. The refund policy only applies to the first product purchased. Any additional opened products of the same SKU are not eligible for return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For international orders shipped outside the United States: Import duties, taxes, and charges are not included in the item price or additional shipping/handling cost. These charges are the buyer's responsibility.
Services
Services may have distinct return policies based on the type and scope of the service provided. Please contact us for detailed information.
Requesting a Return
To initiate a return, please contact our customer support team at +17732313466. To process your request, we will need the following information:
- Your complete name and contact information.
- Order number or proof of purchase.
- The reason for your return.
Return Process
Once we receive your return request and determine its eligibility, we will guide you through the return process. If approved, you will be provided with instructions on how to return the product. Please allow adequate time for the return to be processed.
Non-Returnable Items
Please be aware that certain products and services are non-returnable, including, but not limited to:
- Gift cards or gift certificates.
- Downloadable software products after the download has occurred.
- Services that have been substantially performed or completed.
- Products that have been used, damaged, or are not in their original condition.
Contact Us
If you have any questions regarding our Return Policy, please reach out to us at +17732313466.
Mystrode Supplements
Office 9, Dalton House, 60 Windsor Avenue, London, United Kingdom, SW19 2RR
Changes to This Return Policy
We reserve the right to modify this Return Policy at our discretion. Any updates or changes will be posted on this page. It is your responsibility to periodically review this Return Policy for any revisions.
Last updated: December 15, 2023