Refund Policy
Thank you for choosing Mystrode Supplements. Your satisfaction is our priority. If you find yourself unsatisfied with your purchase, we offer a comprehensive refund policy to address your concerns.
Refund Eligibility
To qualify for a refund, please ensure the following:
- You have made a direct purchase of a product or service from Mystrode Supplements.
- Your refund request is submitted within the applicable return or refund period (60 days after purchase).
Refund Period
The refund period is 60 days after the purchase of products. The refund period for services may vary.
Services
Services may have distinct refund policies based on the type and scope of the service provided. For detailed information, please contact us.
Requesting a Refund
Initiate a refund by reaching out to our customer support team at services@mystrode.com or contact us: +17732313466. To process your request, we will need the following details:
- Your complete name and contact information.
- Order number or proof of purchase.
- The reason for your refund request.
Refund Process
Upon receiving your refund request, we will assess its eligibility. If approved, we will proceed to refund the amount to your original payment method. Processing times may vary depending on your payment provider. Please allow 60 days for the refund to reflect in your account.
Late or missing refunds (if applicable)
If you haven’t received a refund within 120 hours of our notification, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: services@mystrode.com
Exchanges
We only exchange items if they are defective or damaged or for products of equal or lesser value. If you need to perform an exchange, send us an email at services@mystrode.com From there you will be given further instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Non-Refundable Items
Certain products and services are non-refundable, including, but not limited to:
- Gift cards or gift certificates.
- Downloadable software products after the download has occurred.
- Services that have been substantially performed or completed.
- Products that have been used, damaged, or are not in their original condition.
Contact Us
For any inquiries about our Refund Policy, please contact us at +17732313466.
Mystrode Supplements
Office 9, Dalton House, 60 Windsor Avenue, London, United Kingdom, SW19 2RR
Changes to This Refund Policy
We retain the right to modify this Refund Policy at our discretion. Any updates or changes will be posted on this page. It is your responsibility to periodically review this Refund Policy for any revisions.
Last updated: December 15, 2023