Privacy Policy

Mystrode Supplements, also known as "we," "our," and "us," respects the privacy of those who utilize our services, which include our websites and connected offerings (collectively, "Services"). Our privacy policy, referred to collectively as "our Privacy Policy," explains how we collect, utilize, and disclose information from users of our Services ("Users," "you," and "your"). You agree to the collection, use, disclosure, and methods mentioned in our Privacy Policy by using our Services. In addition to our Privacy Policy, your use of our Services is governed by our Terms of Use (link to our Terms of Use).

Please keep in mind  If you access this Site from outside the United States, please be mindful that the United States has data protection laws that may differ from those in other countries. Any information collected about you during your visit to this Site will be processed in accordance with United States law. Your utilization of this Site is governed by our TERMS OF USE.

If you do not agree with the practices outlined in this Policy, kindly refrain from sharing your personal information with us. By providing your personal information through email or postal mail, or by accessing or using our Site, you implicitly consent to our utilization of your information as delineated in this Policy.

INFORMATION WE COLLECT

We gather various types of information from you or your devices from various sources, as described below.

Information You Provide to Us:

Account Information: If you register for our Services, we may collect information such as your name, mailing address, email address, phone number, and birthdate. If you are a licensed healthcare practitioner, you may also be able to offer extra information, such as professional licensing details.

Communications: We may obtain more information about you if you contact us directly. If you contact customer service, we may collect your name, email address, phone number, message content, and any files you send us. We will gather particular information, such as your email address, if you sign up for updates, offers, or promotional material. You can unsubscribe from our promotional communications by clicking the link provided. Please keep in mind that even if you choose not to participate, you will still receive administrative messages from us.

Payment Details: We will need your name, email address, phone number, shipping address, and billing address when you make a purchase using our services. A third-party payment processor processes your credit card information and other payment information on our behalf.

Health and Wellness Information: We may need health and wellness information, such as height, weight, demographics, medical history, medication history, and dietary, sleep, and exercise habits, in order to perform testing services and produce meaningful findings ("Health and Wellness Information"). With your permission, we utilize your data for research, analytics, and product development together with your test results and purchase information from our services. Additionally, we might produce aggregated or de-identified data that we share with outside researchers. If you are a customer of one of our third-party partners and use our Services as part of a promotion with them, with your consent, we will share your test results with that partner.

Quizzes: If you take one of our quizzes to decide whether Mystrode products are right for you, we collect the information you submit in answer to the quiz, which may include contact information, demographic information, and health and medical information.

Additional Content: We also get any other information or content that you choose to contribute through our Services, such as product ratings and reviews. Please see the "User Content" section in the "How We Share the Information We Collect" section below for more information on how other users of our Services can view this content.

Applications: We gather your name, email address, and address if you submit an application using our Services, such as an employment application or to become a Mystrode ambassador or partner. 

Information We Collect Automatically When You Use Our Services

Cookies and Similar Technologies:To collect information, we and our third-party partners use technologies such as cookies and pixel tags. These technologies may be used by analytics and advertising partners to collect data on your online activity across several services. Cookies are little text files with alphanumeric characters that can be session cookies (that disappear when you close your browser) or permanent cookies (that remain after you close your browser). You can change your cookie settings using your web browser.

Location Information: If you use location-based features, such as finding a licensed healthcare practitioner nearby, we may collect the location data you submit, such as your city or ZIP code. Your IP address may also be used to deduce your general location.

Device Information: We receive data about the device and software you use to access our Services, such as your IP address, web browser type, and operating system version.

Usage Information: To help us understand how you use our Services and enhance them, we automatically receive information about your interactions with our Services, such as the pages you view, searches you conduct, products you purchase, favorites, comments, content you post, and the dates and times of your visits.

Who Will Have Access to My Information?

Mystrode Supplements does not sell or rent your personal information to third parties. Except as specified in this Privacy Policy, we do not share your data. Your data will be accessed only for the agreed-upon purpose(s) by: 

(i) A limited number of Mystrode employees, 

(ii) Specific companies involved in joint programs with Mystrode, 

(iii) Third parties contracted by Mystrode to conduct business activities such as mailing information, database maintenance, and payment processing. Any data access will be granted on a need-to-know basis and in compliance with Mystrode's instructions as outlined in this Privacy Policy. Access is also governed by a formal agreement comprising rules in the event of partners or other parties.

Mystrode provides privacy training to its employees, emphasizing the importance of handling and managing customer data appropriately and securely. We collaborate only with other parties that ensure the same level of protection for your data.

Our website may feature social media functions (e.g., share or like buttons) provided by third-party platforms like LinkedIn, Twitter, Facebook, Instagram, Snapchat, and Pinterest. The processing of data collected through these features is subject to the respective privacy policies of the social media platforms.

HOW WE USE THE INFORMATION WE COLLECT

We may use the information we collect for the following purposes:

  1. To modify your experience on our Services by offering customized content and recommendations.
  2. To comprehend and analyze your usage of our Services in order to create new goods, services, features, and functionality.
  3. To contact you, to provide updates and information about our Services, to reply to inquiries, and to provide customer service.
  4. To enable you to share content on social media and other internet services.
  5. For marketing and advertising reasons, including the creation and distribution of promotional materials.
  6. To do research and analytics.
  7. To generate de-identified or aggregate data for third-party research and analysis.

How We Protect Privacy of Children

Mystrode Supplements does not knowingly collect or use data from persons under the age of 18, referred to as "children," on the Mystrode Supplements Site. We do not knowingly allow youngsters to make purchases, communicate with us, or use our online services. If you are a parent or guardian and discover that your child has provided us with information, please contact us by one of the methods listed below or by clicking here, and we will work with you to resolve the situation.

Your Privacy Choices and Rights

The following describes your rights in relation to your Personal Information and how to exercise those rights.

The Right to Know

You have the right to seek particular information regarding the collection and use of your Personal Information. This includes the following:

  1. Personal Information about you that has been obtained.
  2. Sources of your Personal Information are classified into the following categories.
  3. Personal Information is collected for business purposes.
  4. Business reasons for releasing Personal Information, including the types of third parties that will receive the information.

Please note that verifiable requests for access can only be made twice within a 12-month period.

Ability to Correct

You have the right to request that any erroneous Personal Information we may have about you be corrected. You can also change your Personal Information by contacting us or through your user profile.

Ability to Delete

With few circumstances, you have the right to request that your personal information be deleted. Unless there are special circumstances, we will swiftly remove your information from our records after verifying your request.

Examples of denial scenarios include situations where keeping the data is required to finish a transaction, offer a service that was requested, guarantee the security of the site, satisfy legal requirements, or for internal purposes that are consistent with what customers expect.

Making Use of Your Rights

Send a mail to services@mystrode.com or call us to submit a verifiable consumer request to exercise your right to know, correct, or remove. Such requests may only be made by you or your designated representative.

Give information about your connection with us, indicate the nature of your request, and include your name, email address, nationality, residential address, request specifics, and birthdate. This data aids in locating relevant records and confirming your identity.

Written consent and identity verification are necessary if use an authorized agent. To confirm your identity, we can ask for more information.

Right to Opt-Out of Sales and Sharing

You have the right to instruct us not to sell or share your Personal Information for cross-context behavioral advertising.

For further assistance with these rights, complete this Webform or contact us at our toll-free number 1-877-402-1739.

Understanding and Handling Cookies

Cookies are text files that websites send to your computer's hard drive. They help make your internet experience better. Web beacons—also referred to as Internet tags, GIF files, or pixels—help Mystrode Supplements recognize a particular cookie that is stored on your browser. We automatically gather cookies when you visit our site, with your permission. You can disable cookies if you would rather not have them collected; however, this will not affect Strictly Necessary cookies, which are essential to the operation of the website. For further information, please see our Cookie Settings.


It's crucial to remember that cookies let you use a variety of website services. For this reason, we advise leaving them on in order to fully benefit